I was working in Navy Federal Credit Union's inbound Mortgage & Equity Lending call center on 9/11. I didn't know anything had happened until some point after both towers had been hit. The call center was vacant. A few people were still there watching the events on a small tv at their desk. The calls ceased. The first caller I got within 10 minutes of learning about what happened said, with what sounded like a shit eating grin, "It seemed like a good time to call".
I remember being absolutely petrified. NFCU headquarters is in Vienna, VA. Not too far from the Pentagon.
9/11 - 102 Minutes That Changed America
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